Effective Date: June 20, 2016

This privacy statement applies to www.violinsystems.com, owned and operated by Violin Systems LLC (“Violin”, “We”, “Us”, or “Our”). This privacy statement describes how Violin collects and uses the personal information you provide on our web site. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

U.S. – E.U. Safe Harbor
Violin complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the from European Union member countries and Switzerland. Violin has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

To learn more about the Safe Harbor program, and to view Violin’s certification, please visit http://www.export.gov/safeharbor.

We have designated JAMS as our independent third party dispute resolution provider. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact JAMS here.

1. Information Collection and Use

We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Unique Identifiers such as user name, account number, password
  • Information about your business such as company name, company size, business type
  • Other information you provide to us through our contact forms or through email

We use this information to:

  • Assess the needs of your business to determine suitable products
  • Provide you with access to our White Papers and other documents
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to your inquiries, customer service requests, or job application
  • Administer your account
  • Send you a newsletter or other promotional communications
  • Improve our website and marketing efforts
  • Conduct research and analysis

Violin partners may submit to us personal information, such as the name, company, phone number or address, of individuals who have expressed interest in our products or services.

We use this information to assist our partners in providing Violin products or services to these individuals.

The web site is a general audience website not intended for any person under 18 years old.

2. Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as providing customer service or sending email communications to you on our behalf. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if Violin is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so

3. User Access and Choice

If your personal information changes, or if you no longer desire our service, you may access, correct, update, amend, delete or ask to have it removed from a public forum by contacting us via one of the methods listed below. In some cases, we may not be able to remove your personal information posted in our public forum, in which case we will let you know if we are unable to do so and why. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

4. Cookies and Other Technologies

Technologies such as: cookies, beacons, tags and scripts are used by Violin and our partners Marketo and LeadLander, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports
based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings (e.g. language preference) and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Analytics / Log Files
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

Flash LSOs
We may periodically use YouTube and Vimeo services to host video content and embed YouTube’s or Vimeo’s players in our web pages to allow you to watch the video without leaving our website. YouTube’s and Vimeo’s embedded players create and update a Flash LSO. YouTube and Vimeo may use data collected from the Flash LSO to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. We do not have direct control over any data stored in these players or how such data is used by YouTube or Vimeo. For more information, we encourage you to review YouTube’s and Vimeo’s privacy policies.

Behavioral Targeting

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union Click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.

5. Security

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Additional Information

Links to 3rd Party Sites
Our website includes links to other websites whose privacy practices may differ from those of Violin. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Blog / Forum

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us through our Contact Us link at the bottom.

Social Media Widgets
Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes To This Policy
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

7. Contact Us

If you have questions or concerns regarding this privacy policy, please contact us through one of the following methods:

Contact us

Our postal address is: Violin Systems LLC
2560 N. First Street, Suite 300
San Jose, CA 95131