Support Services Experience

Support Services icon

Your data is important and your business requires mission critical availability from IT. Violin provides customers Support Services to deliver the response appropriate to your business environment.

Customers can access support through email, worldwide toll-free phone numbers, a custom Support Portal, and Callhome capabilities. Our Technical Support Engineers bring expert level troubleshooting to resolve customer issues and if needed, to dispatch an RMA and replace parts onsite within four hours. Violin engages a global team of partners that provide hardware delivery and replacement, but rest assured, Violin’s commitment is with our customers. Our Callhome tool provides predictive analytics, proactive support with automated notification of select system events, proactive diagnosis of potential problems, and automated case creation.

Access the Violin Support Center

Access the Violin Customer Support Portal to open a technical support case, find the latest software releases, download documentation, and access our knowledge base.

Violin Products Support Center

If you don’t already have a Violin Support Center
account, Click Here.

Support of Violin XIO Products

PHONE: U.S. Toll Free: +1 800 734 4716

Register for Support

Register for a Support Portal account to take advantage of Violin Support Services; including documentation, software updates, Violin Symphony, and host agents.

Enter a Violin Serial Number to expedite your account validation. Ways To Locate the Serial Number:

  • V-7700 Controller: inspect the pull out tag on the front of the 7700 Controller
  • V-7000 FSP, XVS 8: inspect the label on the right side of the unit; collect the chassis serial from the output of ‘vinventory’ at the Array Controller Module master.
  • V-6000 Array: inspect the label on the right side of the Flash Array; collect the system serial number from the output of ‘vinfo’ at the Violin Gateway.

Customer Support Resources

For general support questions or help with a forgotten password, email

To set up a new account, Click Here

For customer service issues such as payment, shipping, and support contract issues, please contact us.

Customer Support Contacts

To contact Violin Customer Support by phone, dial 1-855-846-5465. Outside the United States, please refer to the list of international telephone numbers below.

International Toll-Free Phone Numbers

Germany 0800-100-0387
Honduras 800-2791-9287
Iceland 800-7582
Ireland 1-800-948-352
Japan 0800-888-0336
Romania 0-808-360-186
Russia 800-100-8503
Switzerland 0800-820-063
Turkey* 90-850-2526376
U.K. 0-808-134-9908
U.S.A. 1-855-846-5465

* Toll charges apply

Support Services and Plans

In addition to a comprehensive warranty, Violin offers three levels of support services:

Silver—Includes 24x7x365 access to technical support, software support (including access to major upgrades and maintenance releases), next-business-day hardware delivery, and hardware replacement by a trained field service engineer.

Gold—Includes everything in the Silver plan plus 4-hour replacement hardware delivery, and hardware replacement by a trained field service engineer.

Platinum—Includes everything in the Gold plan plus a dedicated toll-free number to customer support, access to Prime Technical Support Engineer, a Service Account Manager, bi-annual comprehensive health checks, and remote training.

Service Feature Warranty Silver Gold Platinum
SW maintenance releases for Major/minor upgrades
Features that require separate SW licenses are not included
90 days
Hardware 3 years standard Included up to
5 years
Included up to
5 years
Included up to
5 years
Tech Support 9–5 1 7x24x365 7x24x365 7x24x365
Replacement HW Delivery Return to Factory NBD 1,2 4 hours 3 4 hours 3
Call Home
Additional Services
Dedicated Toll Free Number
Prime Technical Support Engineer
Service Account Manager
Comprehensive Health Checks
Professional Services
Media Retention

1 = Local time, Monday–Friday (excluding holidays)
2 = During normal business hours for select locations
3 = Once HW problem is diagnosed
$ = Available for purchase